Dedicated to helping your business maximise your Salesforce investment

We understand that every business is different, which is why we work closely with you to gain a deep understanding of your needs.

Professional Services

At Comnexa, we are dedicated to helping your business maximize the value of your Salesforce investment. Our Professional Services team is committed to delivering exceptional consulting, analysis, and implementation projects tailored to your unique business goals, ensuring your success in the digital landscape.

We understand that every business is different, which is why we work closely with you to gain a deep understanding of your needs. Drawing upon our extensive expertise in Salesforce technology and best practices, we design and implement customised solutions that precisely address your requirements. Our comprehensive range of services includes needs analysis, process design, data migration, customisation, integration, and training. Throughout the process, our Customer Success team collaborates with you to provide ongoing technical support and maintenance.

Whether you are a small startup or a large enterprise, our team is committed to delivering high-quality, personalised service that drives innovation, improves efficiency, and ensures absolute success with Salesforce. We understand that your business is unique, and we tailor our approach to meet your specific objectives.

We can also augment your internal Salesforce team with our experienced professionals. By leveraging our Salesforce expertise and industry best practices, you can enhance the capabilities of your team and accelerate your Salesforce initiatives. Our team comprises Project Managers, Architects, Developers, Consultants, Business Analysts, and Administrators, who bring a wealth of knowledge and experience to support your business growth.

Our project delivery methodology is as follows...

1. Discovery

At Comnexa, we prioritise aligning project requirements with your business objectives. We recognise the significance of understanding your specific needs, and our dedicated team works closely with you to identify and address these requirements effectively. With our deep expertise in Salesforce technology and industry best practices, we ensure that your project is thoughtfully tailored to align with your business goals.

In the event of data transformation needs, we proactively identify these requirements early on and provide comprehensive templates to facilitate a smooth transition of your data into the required format. Our ultimate aim is to deliver a successful project outcome that surpasses your expectations.

Whether you operate a small business or a large enterprise, we understand the importance of striking the right balance between your requirements and our expertise. By leveraging this collaborative approach, we ensure that your investment in Salesforce is a successful one.

2. Preparation & Planning

Following a thorough discovery phase, our team of experts conduct in-depth research and proposes the most effective methods tailored to achieve your project goals. Our collaborative approach involves working closely with you to define the project scope, ensuring that it precisely aligns with the unique needs of your business.

Once the scope is agreed upon, we identify project timelines to establish a clear roadmap. We understand the importance of cohesive teamwork, and thus, we introduce dedicated project teams to foster alignment and ensure that every member is working in harmony towards the shared objective.

3. Implementation & UAT

At Comnexa, we employ agile methodologies that keep your project on track and deliver the results you need. Our team will progress you through the project plan using this approach, ensuring effective communication and regular checkpoint reviews to maintain alignment and achieve shared objectives.

Throughout the project lifecycle, we place a strong emphasis on thorough testing to ensure the solution meets your specific requirements. Our team conducts thorough testing and remains adaptable, making necessary configuration amendments to ensure consistent alignment with your evolving business objectives.

As we approach the conclusion of the project, we understand the importance of user acceptance testing (UAT) to validate the solution’s performance. If UAT is included within the project scope and required, we remain flexible and responsive, making any additional configuration adjustments as per your feedback and needs.

4. Launch

The Launch phase is a critical stage in our process at Comnexa. It’s when we bring to life all the work we’ve done together during the planning and implementation phases. But we don’t just throw the switch and hope for the best. Instead, we follow a meticulous, step-by-step process to ensure everything goes smoothly.

Before the launch, we conduct thorough testing. We want to make sure the system works perfectly and that it meets your unique needs. We use real-world scenarios to test all features and functionalities. This testing phase is crucial to catch any potential glitches or issues that might interfere with the system’s performance.

Once we are confident that the system is ready, we move on to the actual launch. However, we don’t leave you to navigate the new system on your own. We provide comprehensive training for your team, ensuring everyone is comfortable with the new system and knows how to use it effectively. Our training sessions are tailored to your business and your team, addressing your specific questions and concerns.

5. Customer Success

We recognise that questions and issues may arise as your team starts using the new system. That’s why we offer robust post-launch support through our Customer Success team. We are always available to answer any questions, resolve any issues, and provide further training if needed. We also monitor the system’s performance and make any necessary adjustments to ensure it continues to meet your needs.

In addition, we offer ongoing optimisation services. We understand that your business evolves, and so should your Salesforce solution. We continually review and refine the system to ensure it remains aligned with your business objectives.

At Comnexa, we don’t just implement Salesforce solutions. We partner with you, providing the support and expertise you need to make the most of your investment. With our comprehensive approach, we ensure a smooth transition and set the stage for your success.