Salesforce Care Response Solution COVID360


We featured the Salesforce Care Response Solution during our March Virtual Channel Islands User Group event this week. The Salesforce Care Response Solution is a solution for healthcare systems experiencing an influx of requests due to the COVID-19 pandemic. The solution can be deployed quickly and at no charge for six months to immediately aid healthcare systems responding to the crisis. After the six months, customers have the option to continue at their contracted price or discontinue the service. The solution includes:

  • Salesforce Health Cloud powered contact centre solution helps organisations manage increased volume via phone and chat.
  • Salesforce Shield delivers encryption, audit trails and monitoring to help organisations ensure the privacy and security of their data to meet both internal and external compliance requirements like HIPAA.
  • Salesforce Community Cloud enables organisations to proactively distribute trusted information from a personalised, self-service resource centre to help inform patients, members and communities and help offset the higher call volume to contact centres during this pandemic.
  • Salesforce myTrailhead helps organisations quickly distribute the latest safety and testing protocols to enable staff and ensure certification through an on-demand, learning experience platform.

In addition to this, Tableau has developed a free data resource hub to help organisations see and understand coronavirus public health data in near real-time. This includes case data compiled by Johns Hopkins University as well as data from WHO and the CDC.

Deloitte Digital have produced the above video, showcasing how the Salesforce Care Response Solution is being used to respond to the current situation:

If you would like to use the Salesforce Care Response Solution, please let us know. We will connect you with a representative from Salesforce who will be in touch to help you get the most benefit from the Salesforce Care Response Solution.

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