CUSTOMER-FOCUSED SOLUTIONS THAT EMPOWER YOUR BUSINESS TO THRIVE
Our team holds a diverse range of Salesforce certifications, ensuring we have the expertise to meet your unique needs. We offer comprehensive support for various Salesforce Clouds, including Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
Salesforce Certifications
Comnexa holds a wide variety of Salesforce certifications and has capabilities to deliver across the entire Salesforce product suite.
Since we started with Comnexa, our customer network has grown by 30-40% annually, driven by automation and process efficiency. Salesforce is [now] absolutely integral to the business. [It] enabled us to refine our marketing strategies, focusing on measurable outcomes and targeted campaigns.
Rupert McCammon, Founder & Managing Director, Africa Investments Limited
OUR SALESFORCE EXPERTISE
Sales Cloud
What is it?
Sales Cloud is Salesforce’s leading customer relationship management (CRM) platform, designed to help businesses of any size streamline their sales process from lead generation to closing deals.
Features
- Lead and opportunity management
- Account and contact management
- Sales forecasting
- Collaboration tools for sales teams
- Mobile access for on-the-go productivity
Benefits
- Boosts productivity by streamlining sales workflows
- Enhances team collaboration
- Provides real-time insights for better decision-making
- Increases sales through more efficient processes
- Customizable to meet specific business needs
Financial Services Cloud
What is it?
Financial Services Cloud (FSC) is designed specifically for the Banking, Wealth & Asset Management, and Insurance sectors. It helps financial advisors and brokers manage client relationships, track financial goals, and streamline processes.
Features
- Client and financial account management
- Household relationship management
- Personalised financial planning tools
- KYC and AML compliance features
- Centralized platform for easy data access
Benefits
- Simplifies client relationship management
- Ensures compliance with industry regulations
- Provides a clear view of clients’ financial goals
- Centralizes information for better decision-making
Service Cloud
What is it?
Service Cloud is a customer service platform that gives your business a 360-degree view of customer interactions across multiple channels.
Features
- Case and knowledge management
- Self-service portals and client support
- Real-time reporting and analytics
- Multi-channel communication (email, phone, social media, chat)
- Tools for seamless team collaboration
Benefits
- Enhances customer satisfaction with personalized service
- Reduces customer inquiries through self-service options
- Boosts efficiency with streamlined workflows
- Provides valuable insights with real-time data
- Increases team productivity by improving collaboration
Experience Cloud
What is it?
Experience Cloud enables businesses to build custom portals and websites, providing clients with easy access to essential services and resources.
Features
- Customizable self-service portals and websites
- Secure document sharing and collaboration tools
- Account and investment management capabilities
- Advanced analytics and reporting on customer behavior
- User-friendly, secure environment for transactions and services
Benefits
- Enhances customer engagement with personalized digital experiences
- Simplifies account and transaction management for clients
- Strengthens relationships through seamless collaboration
- Provides actionable insights to improve service delivery
Pardot & Marketing Cloud
What is it?
Pardot and Marketing Cloud are powerful Salesforce platforms that help businesses connect with their clients through marketing automation. Pardot is tailored for B2B marketing, while Marketing Cloud focuses on delivering personalized B2C experiences across multiple channels.
Features
- Targeted email marketing and campaign automation
- Lead scoring and nurturing
- Social media marketing tools
- Personalized customer journeys
- Multi-channel marketing for tailored experiences
Benefits
- Enhances engagement through targeted, meaningful campaigns
- Improves lead conversion with effective lead scoring
- Strengthens customer relationships with personalized journeys
- Increases brand loyalty through tailored marketing
- Boosts marketing efficiency with automation across channels
Salesforce Customer 360
What is it?
Salesforce Customer 360 is a platform that unifies customer data from multiple departments, products, and channels, giving businesses a complete 360-degree view of each customer.
Features
- Unified customer data across departments and channels
- Personalized experience delivery across all touchpoints
- Tools for regulatory compliance and data privacy
- Insights into customer behaviors and preferences
- High data quality and security standards
Benefits
- Enhances customer engagement with personalized interactions
- Simplifies customer data management for better decision-making
- Ensures compliance with industry regulations
- Builds stronger, long-lasting customer relationships
- Drives business growth through better customer insights
Tableau
What is it?
Tableau is a powerful data visualization and business intelligence platform that transforms complex data into clear, interactive visualizations.
Features
- Drag-and-drop interface for creating visualizations
- Interactive dashboards and reports
- Advanced analytics capabilities
- Seamless integration with Salesforce
- Strong data security and governance features
Benefits
- Makes complex data easy to understand and act on
- Empowers teams to explore data without technical expertise
- Helps identify trends and make informed decisions
- Enhances operational efficiency with data-driven insights
- Ensures data protection with robust security measures
Net Zero Cloud
What is it?
Net Zero Cloud is Salesforce’s sustainability solution that helps businesses monitor and reduce their environmental impact.
Features
- Real-time carbon footprint tracking
- Integration with existing data sources
- Tools for setting and tracking emission reduction goals
- Performance insights for sustainability initiatives
- Reporting tools for environmental impact
Benefits
- Helps reduce your carbon footprint with data-driven insights
- Builds trust and loyalty with customers and stakeholders
- Aligns business operations with social and environmental goals
- Positions your company as a leader in sustainability efforts
CPQ (Configure, Price, Quote)
What is it?
Salesforce CPQ is a powerful tool that helps businesses configure products, calculate prices, and generate accurate quotes quickly.
Features
- Automated product configuration and pricing
- Quick quote generation
- Integration with CRM and ERP systems
- Approval workflows for pricing and discounts
- Accessible on any device
Benefits
- Integrates with Sales Cloud to simplify complex sales processes
- Reduces errors and ensures pricing accuracy
- Speeds up the sales cycle with automated quoting
- Improves cross-selling and upselling opportunities
- Enhances operational efficiency by minimizing manual data entry
- Boosts customer satisfaction with faster, more accurate quotes
OUR PARTNERS
There are various solutions in the Salesforce ecosystem that aim to solve specific requirements.
The quality of these solutions is guaranteed by the Salesforce Partner Program and is designed to expand the use of Salesforce and help you accomplish more with Salesforce at the core of your operations. Comnexa, as your trusted partner, is well-versed in helping clients implement apps and solutions from the AppExchange.
SPEAK TO US
We help businesses like yours leverage the power of Salesforce by delivering tailored solutions that drive growth, enhance efficiency, and streamline your operations.
