CUSTOMER-FOCUSED SOLUTIONS THAT EMPOWER YOUR BUSINESS TO THRIVE
Our team holds a diverse range of Salesforce certifications, ensuring we have the expertise to meet your unique needs. We offer comprehensive support for various Salesforce Clouds, including Financial Services Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
Professional Services
Our Professional Services team is committed to delivering exceptional consulting, analysis, and implementation projects tailored to your unique business goals.
Our comprehensive range of services includes needs analysis, process design, data migration, customisation, integration, and training. Throughout the process, our Managed Services team collaborates with you to provide ongoing technical support and maintenance.
Since we started with Comnexa, our customer network has grown by 30-40% annually, driven by automation and process efficiency. Salesforce is [now] absolutely integral to the business. [It] enabled us to refine our marketing strategies, focusing on measurable outcomes and targeted campaigns.
Rupert McCammon, Founder & Managing Director, Africa Investments Limited
OUR PROJECT DELIVERY METHODOLOGY IS AS FOLLOWS
1/5
Discovery
In the Discovery phase, we prioritise aligning project requirements with your business objectives. With our deep expertise in Salesforce technology and industry best practices, we ensure that your project is thoughtfully tailored to align with your business goals.
In the event of data transformation needs, we proactively identify these requirements early on and provide comprehensive templates to facilitate a smooth transition of your data into the required format.
2/5
Preparation & Planning
Following a thorough discovery phase, we work collaboratively with you to define the project scope, ensuring that it aligns with the unique needs of your business.
Once the scope is agreed upon, we identify project timelines to establish a clear roadmap. We understand the importance of cohesive teamwork, and thus, we introduce dedicated project teams to foster alignment and ensure that every member is working in harmony towards the shared objective.
3/5
Implementation & UAT
In the Implementation & UAT phase, we use agile methodologies to progress you through the project plan, ensuring effective communication and regular checkpoint reviews to maintain alignment.
Our team conducts thorough testing and remains adaptable, making necessary configuration amendments to ensure consistent alignment with your evolving business objectives.
If UAT is included within the project scope and required, we remain flexible and responsive, making any additional configuration adjustments as per your feedback and needs.
4/5
Launch
At the launch phase, we don’t just throw the switch and hope for the best. Instead, we follow a meticulous, step-by-step process to ensure everything goes smoothly.
Before the launch, we conduct thorough testing. We want to make sure the system works perfectly and that it meets your unique needs.
Post-launch we provide comprehensive training for your team, ensuring everyone is comfortable with the new system and knows how to use it effectively. Our training sessions are tailored to your business and your team, addressing your specific questions and concerns.
5/5
Managed Services
We recognise that questions and issues may arise as your team starts using the new system. That’s why we offer robust post-launch support through our Managed Services team. We are always available to answer any questions, resolve any issues, and provide further training if needed. We also monitor the system’s performance and make any necessary adjustments to ensure it continues to meet your needs.
EXPLORE OUR SERVICES
Our services include everything from initial Salesforce setup and customisation to ongoing support and training, to advanced Salesforce development and integration. We can also augment your in-house Salesforce capabilities, by supplying specialists to you on a secondment.
Salesforce Implementation
A Salesforce implementation project is a strategic undertaking that involves the setup and configuration of Salesforce to align with the unique requirements of a business.
Our experienced team guides you through this whole process, starting with platform setup, followed by customisations tailored to your specific needs. We also provide comprehensive user training to ensure seamless adoption of the system.
Requirements Discovery
A Salesforce discovery project delves deep into a business’s processes, systems, and needs, to unlock the potential of Salesforce.
Through interviews, workshops, and data analysis, we identify pain points, gaps, and opportunities within your organisation. We then devise a strategic plan for leveraging Salesforce effectively and deliver a comprehensive report encompassing timelines, budgets, and resource requirements.
Org Review/Health Check
In a Salesforce org review, we put your existing Salesforce implementation under the microscope. Our comprehensive ‘health check’ is designed to identify areas for improvement and optimisation, ensuring that your Salesforce platform aligns perfectly with your objectives.
The result of our Salesforce health check is a detailed report that provides valuable insights into the strengths and weaknesses of your platform.
Salesforce Enhancement
A Salesforce enhancement project is a dedicated initiative to elevate and expand the capabilities of your existing Salesforce implementation. This entails creating bespoke applications, establishing seamless integrations with other systems, and automating business processes to enhance efficiency and productivity.
AppExchange App Implementation
Our expertise in integrating AppExchange apps enables you to extend the capabilities of your Salesforce platform effortlessly, leveraging new features and functionalities without the need to start from scratch.
Comnexa proudly partners with various AppExchange providers, our expertise includes conducting Cloud Coach implementations to seamlessly introduce Professional Services Automation (PSA) and project management functionality into Salesforce.
Managed Services
Sometimes businesses require an even more dedicated approach to achieving user adoption or delivering the campaigns that will make a real difference to business. On other occasions, teams need cover for an absent superuser or CRM manager. Members from our Managed Services team can be seconded or remotely seconded into your team for a set period of time to help you progress quickly.
Salesforce Certifications
SPEAK TO US
We help businesses like yours leverage the power of Salesforce by delivering tailored solutions that drive growth, enhance efficiency, and streamline your operations.
